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Social Media Fallacies – What To Know If You’re Thinking of Social Media January 27, 2009

Posted by John in Technology.
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Here is a great post by Jason Baer on the fallacies of social media. Social media is the email marketing of our web 2.0 everyone will do it but how is the question.  I’ve been doing it for years and I agree with this post.  I’ve added some of my comments in { } below.  Thanks Jason for a great post.

1. Social Media is Inexpensive

False. Done correctly, social media – even a simple reputation monitoring program – is a time intensive proposition that requires daily vigilance.

2. Social Media is Fast

False. Social media is by definition slow. Done correctly, social media is about developing meaningful relationships with customers and prospective customers in their natural habitat. You have to create content, be part of many communities, and proceed incrementally. Many successful social media programs take months (or even more than a year) to really germinate.

3. Social Media is “Viral Marketing”

False, in the same way that a square is also a rectangle, but a rectangle isn’t a square. Can a social media program go viral? Absolutely. But if you’re engaged in a social media program in an effort to go “viral” you’re not really engaged in social media at all. You’re engaged in an advertising and marketing campaign that uses the Web as its distribution platform.

{I will agree but add something here to Jason’s post:  the conversation is the advertising campaign and the social result of the conversation if done correctly is the definitive word on the topic – hence an ad-like message or effect}

4. Social Media results can’t be measured

False. Especially in comparison to many other communication programs like traditional PR, TV advertising, outdoor advertising and others, social media actually offers pretty solid metrics.  Can those results be tied back directly to sales, and therefore ROI? Probably not yet, but other than search and email (and maybe banners) where CAN you do that?

{I will add that the metrics are not online and this is the opportunity to bridge both offline and online experiences and benefits to users}

5. Social Media is optional

It doesn’t matter what the demographics of your customers are. It doesn’t matter what industry you’re in. Your customers and prospects are talking about you online. Your company needs to be part of that conversation. Today. Online is where many people do their talking, so that’s where you need to be.

6. Social media is hard

False. It’s not hard, it’s complicated.  It’s about having a strategy for making your company or organization more like a person and less like a machine. It’s about humanization.

If your customers and prospects feel like your company is more human and actually cares about them, they’ll want to be part of it….use technology to be yourself, and don’t overthink it.

Update: Thanks to Ben Smithson for point out the mistake in the title..

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Comments»

1. ben smithson - January 27, 2009

Great post – thanks. It’s interesting watching my organization move in to this space. We’re learning as we go.

P.S. You’re… apostrophe (title)

2. reichard - January 27, 2009

Yes, great post. Thanks!

3. Jason Baer - January 27, 2009

Thanks so much for the link and the kind words. Much appreciated.

4. Serena - January 28, 2009

Great post, thank you for sharing this. I’m sharing this with my dad!


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