Word of Mouth Marketing Works – Get Talking

Word of mouth marketing is working for Advertisers.  Is it scalable?  Today WOM is mostly heavy lifting manual work done by creative and innovative PR executives.  The big trend in 2008-09 will be ‘media planning and buying’ capabilities. 

Here are some great fact from eMarketer:

Yet fewer than one-quarter of marketers surveyed in September and October 2007 by Ketchum and the USC Annenberg Strategic Public Relations Center for their “Media, Myths & Realities” report said they had a word-of-mouth program in place. 
 

“Communications professionals need to vigorously reassess their communication priorities to meet consumers’ needs in this multimedia channel world,” said Nicholas Scibetta, senior vice president at Ketchum.

Influencers in the Ketchum-USC study often asked for advice themselves, making word of mouth a good tactic for reaching influencers in particular.


Adult Influencers* in Select Countries Worldwide Who Use Advice from Family/Friends and/or Co-Workers, September-October 2007 (% of respondents)

The number of people who have influence—because of their expertise, their passion and their connections—is likely to grow, as the Web offers more user-generated content opportunities and as more companies make word-of-mouth a priority.

eMarketer projects that, in 2007, 66 million adults will have shared advice about products and services and 27 million will exert influence online.

“Both populations will grow in size—and importance—over the next five years as more people become comfortable with sharing their opinions online,” said Debra Aho Williamson, senior analyst at eMarketer. “Winning them over is likely to be on every marketer’s to-do list.”

In a 2007 study from Accenture that looked specifically at how consumers learn about new products, 20% cited WOM as a leading source, trailing only TV (34%).


Primary Means by which US Internet Users Find Out about New Products, January 2007 (% of respondents)

Author: John

Entrepreneur living in Palo Alto California and the Founder of SiliconANGLE Media

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