Here is a nugget from the story. “Once brands embrace social media, agencies also have to change some of their fundamental processes when it comes to creating and distributing content, said Kelly Mooney, president and chief experience officer of Resource Interactive. For example, in social media there isn’t just one big idea. As evident in the H&R Block case study, sometimes social media is about stacking up many small ideas to create a big total impact.”
Over the past few months I’ve been consulting and researching social media strategies and tactics with large companies. It is true that agencies are challenged in delivering on the social media plans.